Terms and Conditions for Crossroads Educational Consultants

Terms and Conditions


Last updated: March 24, 2025


Please read these terms and conditions carefully before using Our Service.


Interpretation and Definitions

Interpretation

The words of which the initial letter is capitalised have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.


Definitions


For the purposes of these Terms and Conditions:

  • Affiliate means an entity that controls, is controlled by or is under common control with a party, where "control" means ownership of 50% or more of the shares, equity interest or other securities entitled to vote for election of directors or other managing authority.
  • Country refers to: United Kingdom
  • Company (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to Crossroads Educational Consultants, 31 Drum Tower View, Caerphilly, CF83 2XY, United Kingdom.
  • Device means any device that can access the Service such as a computer, a mobile or a digital tablet.
  • Service refers to the Website.
  • Terms and Conditions (also referred to as "Terms") mean these Terms and Conditions that form the entire agreement between You and the Company regarding the use of the Service.
  • Third-party Social Media Service means any services or content (including data, information, products or services) provided by a third-party that may be displayed, included or made available by the Service.
  • Website refers to Crossroads Educational Consultants, accessible from www.crossroads.wales
  • You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.


Acknowledgment


These are the Terms and Conditions governing the use of this Service and the agreement that operates between You and the Company. These Terms and Conditions set out the rights and obligations of all users regarding the use of the Service.


Your access to and use of the Service is conditioned on Your acceptance of and compliance with these Terms and Conditions. These Terms and Conditions apply to all visitors, users and others who access or use the Service.


By accessing or using the Service You agree to be bound by these Terms and Conditions. If You disagree with any part of these Terms and Conditions then You may not access the Service.


You represent that you are over the age of 18. The Company does not permit those under 18 to use the Service.


Your access to and use of the Service is also conditioned on Your acceptance of and compliance with the Privacy Policy of the Company. Our Privacy Policy describes Our policies and procedures on the collection, use and disclosure of Your personal information when You use the Application or the Website and tells You about Your privacy rights and how the law protects You. Please read Our Privacy Policy carefully before using Our Service.


Creating an Account


To access certain features of the Service, including purchasing goods, you must create an account. By creating an account, You agree to the following:

  1. Account Creation
    When creating an account, You must provide accurate, complete, and current information. You are responsible for maintaining the confidentiality of Your account login credentials (including username and password). You agree to notify Us immediately if You suspect any unauthorised use of Your account.
  2. Account Responsibility
    You are solely responsible for all activity that occurs under Your account. The Company will not be liable for any loss or damage arising from unauthorised access to Your account caused by Your failure to keep Your account credentials secure.
  3. Account Termination
    You may terminate Your account at any time by following the account deactivation process on the Website. We reserve the right to suspend or terminate Your account if we suspect any violation of these Terms or any unlawful activities.
  4. Account Updates
    You agree to update Your account information promptly if it changes to ensure that We have the most accurate details for communication and processing transactions. If You provide false or misleading information, We may suspend or terminate Your account.
  5. Password Security
    You are responsible for maintaining the security of Your password. We strongly recommend using a strong password and avoiding sharing Your login credentials with anyone. If You believe someone has gained unauthorized access to Your account, You must contact Us immediately.


Buying of Goods


By using our Service to purchase goods, You agree to the following terms specific to the buying process:


  • Product Availability
    All products available for purchase on the Website are subject to availability. While We strive to keep our product listings accurate and up-to-date, there may be occasions when the product you wish to purchase is unavailable. In the event of this, We will notify You as soon as possible, and You will have the option to either select a different product or cancel the order.
  • Pricing
    All prices for goods listed on our Website are in GBP and exclude applicable taxes, shipping fees, or other additional costs unless otherwise stated. We reserve the right to modify product prices without notice. If an error in pricing is discovered after You have placed an order, We will notify You of the discrepancy and provide You with the option to proceed with the correct pricing or cancel the order.
  • Payment
    Payment for goods must be made through the available payment methods provided on the Website. Payment is processed at the time of purchase, and Your order will not be processed until payment is successfully received.
  • Order Confirmation and Dispatch
    Once You have completed your purchase, We will send You an order confirmation email. This email will include details of the goods purchased, the total amount paid, and an estimated dispatch time. Please note that receipt of the order confirmation does not constitute acceptance of the order. The acceptance of the order occurs when the goods are dispatched.
  • Returns and Refunds
    If You wish to return any goods purchased from the Website, You may do so within 14 days of receiving the goods. To be eligible for a return, the product must be unused and in its original packaging. Please refer to our         Returns and Refunds Policy for more detailed information on how to return items and the process for receiving a refund.
  • Delivery
    We aim to dispatch goods within 3-5 business days of receiving the order. Delivery times may vary depending on the delivery method selected and the destination. All shipping costs will be calculated during the checkout process.
  • Customs and Import Duties
    If You are purchasing from outside the United Kingdom, You may be subject to customs duties or taxes upon entry to your country. You are responsible for paying any customs charges or import duties incurred during the shipping of goods.
  • Risk of Loss
    The risk of loss for purchased goods passes to You upon delivery to the carrier. If the goods are damaged or lost in transit, You should contact us immediately for assistance.


Links to Other Websites


Our Service may contain links to third-party web sites or services that are not owned or controlled by the Company.


The Company has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third-party web sites or services. You further acknowledge and agree that the Company shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with the use of or reliance on any such content, goods or services available on or through any such web sites or services.


We strongly advise You to read the terms and conditions and privacy policies of any third-party web sites or services that You visit.


Termination


We may terminate or suspend Your access immediately, without prior notice or liability, for any reason whatsoever, including without limitation if You breach these Terms and Conditions.


Upon termination, Your right to use the Service will cease immediately.


Limitation of Liability


Notwithstanding any damages that You might incur, the entire liability of the Company and any of its suppliers under any provision of this Terms and Your exclusive remedy for all of the foregoing shall be limited to the amount actually paid by You through the Service if You haven't purchased anything through the Service.


To the maximum extent permitted by applicable law, in no event shall the Company or its suppliers be liable for any special, incidental, indirect, or consequential damages whatsoever (including, but not limited to, damages for loss of profits, loss of data or other information, for business interruption, for personal injury, loss of privacy arising out of or in any way related to the use of or inability to use the Service, third-party software and/or third-party hardware used with the Service, or otherwise in connection with any provision of this Terms), even if the Company or any supplier has been advised of the possibility of such damages and even if the remedy fails of its essential purpose.


"AS IS" and "AS AVAILABLE" Disclaimer


The Service is provided to You "AS IS" and "AS AVAILABLE" and with all faults and defects without warranty of any kind. To the maximum extent permitted under applicable law, the Company, on its own behalf and on behalf of its Affiliates and its and their respective licensors and service providers, expressly disclaims all warranties, whether express, implied, statutory or otherwise, with respect to the Service, including all implied warranties of merchantability, fitness for a particular purpose, title and non-infringement, and warranties that may arise out of course of dealing, course of performance, usage or trade practice. Without limitation to the foregoing, the Company provides no warranty or undertaking, and makes no representation of any kind that the Service will meet Your requirements, achieve any intended results, be compatible or work with any other software, applications, systems or services, operate without interruption, meet any performance or reliability standards or be error free or that any errors or defects can or will be corrected.


Without limiting the foregoing, neither the Company nor any of the company's provider makes any representation or warranty of any kind, express or implied: (i) as to the operation or availability of the Service, or the information, content, and materials or products included thereon; (ii) that the Service will be uninterrupted or error-free; (iii) as to the accuracy, reliability, or currency of any information or content provided through the Service; or (iv) that the Service, its servers, the content, or e-mails sent from or on behalf of the Company are free of viruses, scripts, trojan horses, worms, malware, timebombs or other harmful components.


Some jurisdictions do not allow the exclusion of certain types of warranties or limitations on applicable statutory rights of a consumer, so some or all of the above exclusions and limitations may not apply to You. But in such a case the exclusions and limitations set forth in this section shall be applied to the greatest extent enforceable under applicable law.


Governing Law


The laws of the Country, excluding its conflicts of law rules, shall govern this Terms and Your use of the Service. Your use of the Application may also be subject to other local national, or international laws.


Disputes Resolution


If You have any concern or dispute about the Service, You agree to first try to resolve the dispute informally by contacting the Company.


For European Union (EU) Users


If You are a European Union consumer, you will benefit from any mandatory provisions of the law of the country in which You are resident.


Severability and Waiver

Severability


If any provision of these Terms is held to be unenforceable or invalid, such provision will be changed and interpreted to accomplish the objectives of such provision to the greatest extent possible under applicable law and the remaining provisions will continue in full force and effect.


Waiver


Except as provided herein, the failure to exercise a right or to require performance of an obligation under these Terms shall not affect a party's ability to exercise such right or require such performance at any time thereafter nor shall the waiver of a breach constitute a waiver of any subsequent breach.


Translation Interpretation


These Terms and Conditions may have been translated if We have made them available to You on our Service. You agree that the original English text shall prevail in the case of a dispute.


Changes to These Terms and Conditions


We reserve the right, at Our sole discretion, to modify or replace these Terms at any time. If a revision is material We will make reasonable efforts to provide at least 30 days' notice prior to any new terms taking effect. What constitutes a material change will be determined at Our sole discretion.

By continuing to access or use Our Service after those revisions become effective, You agree to be bound by the revised terms. If You do not agree to the new terms, in whole or in part, please stop using the website and the Service.


Contact Us


If you have any questions about these Terms and Conditions, You can contact us: