Returns and Refunds


If you’re not satisfied with your purchase, you have  14 days from the date of delivery  to request a return and refund. The following terms and conditions apply:


How to Request a Return:

  • Request Authorisation:
  • You must request a return authorisation (RMA) within  14 days of delivery  by contacting us at info@crossroads.wales.  
  • Return Instructions:
  • Once you receive the RMA, return the product to the address provided within  14 days.
  • Include the return authorisation number (RMA) with your return.
  • After shipping, email us with the tracking number and RMA so we can track your return.
  • Condition of Returned Products:
  • Products must be returned in  good physical condition  (not broken or damaged).
  • All original accessories and packaging must be included.


Additional Terms and Conditions:

  • Shipping Costs:
  • Shipping and handling charges, gift wrap fees, and taxes (e.g., VAT, customs) are  non-refundable.
  • You are responsible for all return shipping costs and assume the risk of loss or damage during transit.
  • Restocking Fees:
  • If you return a product without a valid RMA or missing accessories, we reserve the right to:
  • Refuse the return, OR
  • Charge a  30% restocking fee  based on the original price or the value of the missing parts (whichever is higher).
  • If the product is returned in good condition, a  30% restocking fee  may still apply to cover inspection and repackaging costs.


Non-Returnable Items:

The following items  cannot be returned:

  • Gift cards
  • Downloadable software products
  • Health and personal care items


Partial Refunds:

Only partial refunds may be granted if:

  • A book shows obvious signs of use.
  • A CD, DVD, software, or video game has been opened.
  • An item is damaged or missing parts due to customer error.
  • An item is returned more than  14 days  after delivery.


Refund Processing:

  • Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
  • If approved, the refund will be processed to your original payment method within  5–7 business days.


Late or Missing Refunds:

If you haven’t received your refund:

  1. Check your bank account.
  2. Contact your credit card company (it may take time for the refund to be posted).
  3. Contact your bank (there may be a processing delay).
  4. If you’ve done all of the above and still haven’t received your refund, contact us at info@crossroads.wales.


Sale Items:

Only regular-priced items are eligible for refunds. Sale items are  non-refundable.


Exchanges:

We only replace items if they are  defective or damaged. To request an exchange, email us at info@crossroads.wales for instructions. Exchanges must be requested within  14 days of delivery.


Gifts:

  • If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of the return.
  • If the item wasn’t marked as a gift or was sent to the gift giver first, the refund will be issued to the gift giver.


Need Help?

If you have any questions about our return policy, please contact customer service at info@crossroads.wales.